Terms of Use

Welcome to Petica. These Terms of Use ("Terms") govern your access to and use of our website, located at [Insert Website URL] (the "Site"), and any services, booking platforms, or digital content provided by Petica ("we," "our," or "us").

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and comply with all applicable laws and regulations. If you do not agree to these Terms, please do not use this Site.

1. Eligibility & Account Security

• Age Requirement: You must be at least 18 years old or the legal age of majority in your jurisdiction to use our booking services or submit personal information.

• Account Accuracy: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration and booking process.

2. Appointment Booking & Cancellation Policy

To ensure the highest quality of veterinary and grooming care for all patients, the following policies apply to bookings made through our Site:

• Booking Confirmation: Submitting a request through our online calendar does not guarantee an appointment until you receive a formal confirmation via email, SMS, or phone call from our team.

• Cancellation & Rescheduling: If you need to cancel or reschedule an appointment (for grooming, surgery, or counsel), please notify us at least 24 hours in advance. Frequent no-shows or late cancellations may result in a non-refundable deposit requirement for future bookings.

• Late Arrivals: If you arrive more than 15 minutes late for a scheduled slot, we reserve the right to reschedule your appointment or adjust the service scope to avoid delaying subsequent clients.

3. Medical Disclaimers & Emergency Care

• Information for Educational Purposes: The content provided on this Site—including articles, service descriptions, guidelines, and nutritional tips—is for general educational purposes only. It does not constitute professional veterinary medical advice, diagnosis, or treatment.

• No Vet-Patient Relationship: Accessing or reading information on this Site does not establish a veterinarian-patient relationship. Always seek the advice of our qualified vets in person regarding any specific medical condition or urgent symptom your pet may exhibit.

• Emergency Situations: The Site is not monitored for emergency medical triage. If your pet is experiencing a severe medical emergency, do not rely on online forms; please bring your pet directly to our clinic or contact our emergency hotline immediately.

4. Intellectual Property Rights

• Ownership of Content: All materials on this Site—including but not limited to text, software, graphics, logos, brand names (Petica), website layout, service workflows, and images—are the exclusive property of Petica and are protected by copyright, trademark, and other intellectual property laws.

• Limited License: You are granted a non-exclusive, non-transferable, revocable license to access and view the Site for personal, non-commercial use. You may not copy, reproduce, modify, distribute, or republish any content from this Site without our explicit prior written consent.

5. Prohibited Uses

When using our Site, you strictly agree not to:

• Use the Site for any unlawful purpose or to solicit others to perform unlawful acts.

• Submit false, misleading, or fraudulent information during booking or registration.

• Attempt to bypass, disable, or interfere with any security-related features of the Site.

• Introduce viruses, trojans, worms, or other malicious code that damages website performance or compromises user data.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Petica, its directors, employees, or partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to, use of, or inability to access or use the Site.

• Any unauthorized access, use, or alteration of your transmissions or data.

• Any technical glitches, server downtime, or virus transmission that may occur through third-party web hosts.

7. Governing Law

These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Vietnam. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Hanoi, Vietnam.

8. Changes to Terms of Use

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.  

9. Contact Information

Questions about the Terms of Use should be sent to us