Privacy Policy
Updated: Dec 8, 2025
Welcome to Petica. Your privacy and the safety of your personal data are extremely important to us. This Privacy Policy explains how Petica ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website, use our services, or book an appointment with us.
By accessing our website or utilizing our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide, maintain, and improve our veterinary and grooming services to you.
Data Category | Types of Data Collected | Purpose of Collection |
Personal Identifiers | Full name, phone number, email address, home address. | To manage appointments, contact you regarding your pet, and process billing. |
Pet Information | Pet's name, breed, age, gender, medical history, vaccination records, and allergies. | To safely administer medical treatments, surgeries, and specialized grooming care. |
Technical & Usage Data | IP address, browser type, operating system, pages visited, and time spent on our site. | To analyze website performance, optimize user experience, and prevent fraud. |
Communication Records | Emails, contact form messages, or chat histories with our customer support. | To resolve customer inquiries, improve service quality, and maintain business records. |
2. How We Use Your Information
Petica uses the collected data for various critical operational and medical purposes:
To Provide Services: Scheduling appointments, managing medical files, performing surgeries, processing transactions, and delivering grooming or nutritional care.
To Communicate With You: Sending automated appointment reminders, post-operative care updates, vaccination booster alerts, and responding to your direct inquiries.
To Improve Our Website: Monitoring usage patterns to fix technical bugs, upgrade interface design, and optimize website speed.
To Ensure Safety & Security: Verifying identities, protecting against unauthorized transactions, and preventing malicious activity on our platform.
3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal or pet information to third parties. We may only share your data under the following strictly managed scenarios:
With Trusted Service Providers: Third-party vendors who assist us with secure payment processing, automated SMS/email reminders, and website hosting. These partners are legally bound to keep your data confidential.
For Legal Requirements: If required to do so by law, court order, or governmental authorities to comply with legal obligations or protect the rights and safety of Petica, our clients, and the public.
Emergency Medical Situations: In rare cases where your pet requires emergency referral care, we may transfer medical logs to external veterinary specialists with your implicit consent.
4. Data Security
The security of your data is a top priority at Petica. We implement hospital-grade administrative, technical, and physical security measures to shield your personal information from unauthorized access, alteration, disclosure, or destruction.
Please note, however, that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal and pet health information only for as long as is necessary for the purposes set out in this Privacy Policy, or as strictly required to comply with our legal, accounting, and regulatory obligations (such as keeping medical and tax records).
6. Your Data Rights
Depending on your jurisdiction, you hold specific rights regarding the control of your personal data:
Access & Update: You have the right to request a copy of the personal data we hold about you or request corrections to inaccurate information.
Data Deletion: You may request that we delete your personal account information, provided it does not conflict with active medical, legal, or financial retention requirements.
Opt-Out: You can opt-out of receiving promotional emails or newsletter subscriptions at any time by clicking the "Unsubscribe" link in our emails.
7. Cookies Policy
We use standard cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies help us remember your preferences and recognize you on return visits. You can instruct your browser to refuse all cookies, though some portions of our website may not function perfectly as a result.
8. Changes to This Privacy Policy
Petica reserves the right to update or modify this Privacy Policy at any time. Any changes will become immediately effective upon posting the revised policy on this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our team