Terms of Use

Effective Date: May 27, 2026

Welcome to Cafela. By accessing or using our website, mobile applications, or purchasing our products, you agree to be bound by these Terms of Use. Please read them carefully.

1. Acceptance of Terms

By browsing, accessing, or placing an order through Cafela’s online platforms, you acknowledge that you have read, understood, and agreed to comply with these terms, as well as our Privacy Policy. If you do not agree, please discontinue using our services.

2. Intellectual Property Rights

All content available on this website, including but not limited to text, graphics, logos, brand names, menu descriptions, images, and website layouts, is the exclusive property of Cafela. You may not reproduce, distribute, or modify any content without our prior written permission.

3. Online Orders and Product Availability

• Menu Accuracy: We strive to display our handcrafted drinks and fresh pastries as accurately as possible. However, actual products may vary slightly in presentation.

• Pricing: Cafela reserves the right to change prices, promotions, or ingredient availability at any time without prior notice.

• Order Cancellation: We reserve the right to refuse or cancel any order due to product unavailability or pricing errors.

4. Promotions and Discounts

Any special offers, including but not limited to morning discounts, group promotions, or bundle offers, are subject to specific timeframes and conditions stated on the website. Promotions cannot be combined unless explicitly permitted by Cafela.

5. Limitation of Liability

Cafela shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, our website, online ordering system, or the consumption of our products if handled improperly after pickup/delivery.

6. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Vietnam. Any disputes arising from the use of our services shall be resolved under the jurisdiction of the competent courts in Hanoi, Vietnam.

7. Changes to Terms

Cafela reserves the right to update or modify these Terms of Use at any time to reflect business changes or legal requirements. Your continued use of the website following any updates constitutes acceptance of those changes.