Terms of Use

At Amanda Hotel, we are deeply committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our property, use our website, or book our luxury services.

1. Information We Collect

To provide you with an exceptional and personalized hospitality experience, we may collect the following types of information:

• Personal Identification: Full name, gender, date of birth, passport, or national ID number.

• Contact Information: Email address, phone number, and physical mailing address.

• Reservation & Stay Details: Dates of arrival and departure, room preferences, dietary restrictions, and special requests.

• Financial Data: Credit/debit card numbers and billing information for secure transaction processing.

• Digital Data: IP address, browser type, and cookies collected when you browse our official website.

2. How We Use Your Information

We utilize your personal data strictly for legitimate business and hospitality purposes, including:

• Processing, confirming, and managing your room reservations and event bookings.

• Delivering personalized services, amenities, and tailored guest experiences.

• Ensuring property security, guest safety, and fraud prevention (including CCTV monitoring in public areas).

• Sending promotional offers, newsletters, and updates (only with your explicit consent).

• Complying with local legal obligations and law enforcement requirements.

3. Data Sharing and Disclosure

Amanda Hotel does not sell, rent, or lease your personal information to third parties. We may share your data only under the following strict circumstances:

• Trusted Service Providers: Third-party partners who assist us in operating our booking engine, payment gateways, and IT support, all bound by strict confidentiality agreements.

• Legal Compliance: When required by law, court order, or government authorities to meet legal and regulatory obligations.

4. Data Security

We implement robust technical, administrative, and physical security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. Secure socket layer (SSL) encryption is utilized for all online financial transactions.

5. Your Rights

As our valued guest, you hold the following rights regarding your personal data:

• The right to access, update, or correct your personal information at any time.

• The right to withdraw your consent for marketing communications.

• The right to request the deletion of your data, subject to legal and contractual retention requirements.

6. Updates to This Policy

Amanda Hotel reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted immediately on our website with an updated revision date.