Privacy Policy

Last Updated: August 9, 2026

At Torigo Travel Agency ("Torigo," "we," "us," or "our"), accessible via our official website (the "Site"), protecting your privacy and ensuring the security of your personal information is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, inquire about our travel services, or book tour itineraries with us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when making an inquiry, booking a travel package, subscribing to our newsletter, or contacting customer support.

• Personal Identity & Contact Data: Full name, date of birth, gender, nationality, email address, phone number, and residential/billing address.

• Travel & Identification Documents: Passport details, visa information, dietary requirements, medical conditions or emergency contact details relevant to tour arrangements.

• Payment Data: Credit/debit card numbers, billing addresses, and payment transaction details (processed securely via PCI-DSS compliant third-party payment gateways).

• Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, and browsing duration collected automatically through cookies and analytical tools.

2. How We Use Your Information

We use the collected information for specific, lawful purposes related to delivering high-quality travel services, including:

• Fulfilling Travel Bookings: Processing payments, arranging hotel accommodations, boat/ferry transfers, guided tours, and issuing booking vouchers.

• Customer Support: Responding to inquiries, sending itinerary updates, and offering 24/7 travel assistance.

• Communication & Marketing: Sending confirmation emails, travel tips, seasonal promotions, and newsletter updates (you may opt out at any time).

• Legal Compliance & Safety: Meeting regulatory requirements, verifying traveler identity, and ensuring passenger safety during tours.

3. Sharing & Disclosure of Information

We value your trust and do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share relevant information under the following circumstances:

• Service Suppliers & Local Partners: Hotels, cruise operators, transportation providers, local guides, and activity partners who require passenger details to execute your booking.

• Payment Processors: Secure third-party payment gateways that facilitate online transactions.

• Legal Requirements: Government agencies, law enforcement, or immigration authorities if required by law or to protect rights, safety, and security.

4. Data Security & Protection

We implement robust physical, technical, and administrative security measures—including SSL/TLS encryption, secure server firewalls, and restricted access controls—to protect your personal information against unauthorized access, loss, misuse, or alteration.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking tools to enhance your user experience, analyze web traffic, and remember your preferences. You can manage or disable cookie settings directly through your web browser preferences; however, disabling certain cookies may affect website functionality.

6. Your Rights & Choices

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access & Rectification: Request a copy of the personal information we hold about you or request corrections to inaccurate data.

• Erasure: Request the deletion of your personal data when it is no longer necessary for travel services or legal compliance.

• Opt-Out: Unsubscribe from promotional emails or marketing communications at any time using the "Unsubscribe" link provided in our emails.

7. Third-Party Links

Our website may contain links to third-party sites or external booking tools. We are not responsible for the privacy practices, content, or policies of those third-party services. We encourage you to review their individual privacy statements.

8. Updates to This Privacy Policy

Torigo Travel Agency reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us